Refund and Returns Policy

At Russo Digital Media, we want you to be happy with your purchase. This policy explains how refunds, returns and cancellations are handled for products purchased directly through russodigitalmedia.com.

Nothing in this policy affects your statutory rights under applicable consumer law.

Products Purchased Through Amazon

Books displayed on Russo Digital Media may contain links to Amazon or other third-party retailers. When you purchase a book through one of these links, your purchase is made from the relevant retailer and not directly from Russo Digital Media.

Payment, delivery, cancellations, returns and refunds for those purchases are therefore subject to the retailer’s own terms and policies. Please contact the retailer from whom you purchased the product if you require assistance with an order.

Physical Merchandise

For physical products purchased directly through Russo Digital Media, please contact us if you wish to cancel or return an order.

Where you have a legal right to cancel your purchase, please notify us within 14 days of receiving your goods. After notifying us of your cancellation, the goods should normally be returned within the following 14 days.

Unless the product is faulty, damaged, incorrect, or we agree otherwise, you may be responsible for the cost of returning the item.

Returned products should be kept in reasonable condition while in your possession. We may make a deduction from a refund where permitted by law if the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to inspect them.

Certain products may be excluded from cancellation or return rights where permitted by law, including goods made to your specifications or clearly personalised.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible at info@russodigitalmedia.com with your order details and, where appropriate, photographs showing the problem.

We will review the issue and arrange an appropriate remedy, which may include a replacement or refund.

Your statutory rights relating to faulty or misdescribed goods are not affected by this policy.

Refunds

When a refund is approved, it will normally be issued to the original payment method used for the purchase.

Please allow time for your bank or payment provider to process the refund after it has been issued.

Original delivery charges will be refunded where required by applicable consumer law. Additional delivery costs resulting from choosing a more expensive delivery option than the standard option we offered may not be refundable.

Digital Products

Digital downloads and other digital content purchased directly from Russo Digital Media will be supplied as described at the time of purchase.

Where you request immediate access to digital content during a statutory cancellation period, you may be asked to expressly consent to supply beginning immediately and acknowledge that your cancellation right may be lost once supply begins, where applicable.

If a digital product is faulty, inaccessible, or not as described, please contact us so that we can investigate and provide an appropriate remedy in accordance with applicable consumer law.

Exchanges

If you have received a faulty, damaged or incorrect physical product and would prefer a replacement, please contact us at info@russodigitalmedia.com.

Availability of replacements may depend on the product concerned.